OUR PRIVACY POLICY
SANSONE FITNESS & COMBAT SPORTS PRIVACY NOTICE
(PRIVACY POLICY)
This is our privacy policy.
It contains all the necessary information about how we use your personal data.
WHO WE ARE
Sansone Fitness & Combat Sports, with registered office at Francis House, 2 Park Road, Barnet, United Kingdom, EN5 5RN, registered in England under Company No 14792032.
PERSONAL INFORMATION WE COLLECT
We may collect and process the following data about you summarised by category:
Contact and identification details
We may collect your name, postcode, email address, phone number and contact information when you contact us on our website or register as a guest at one of our clubs.
When you join our club, we record your date of birth and gender. We may also take your picture when you join. We store your username and password if you register online with us. If you provide us with evidence in support of your membership application, we will keep that evidence for our records.
Session and device details
We record your device's name, email address, MAC address, and IP address when you connect to our wireless network. If you use our mobile app, we will log your usage and location data (if your device settings allow this).
Usage and attendance details
If you visit one of our clubs, we may record your image on CCTV.
When you use our website, we collect information about your originating URL, your device's IP address, your browser type, and where your device is located.
Records when you visit our club with your membership card/app. There is also information on booking clubs and courses. We record your health and fitness goals if you choose to share them with us.
Correspondence and incidents
If you contact us, we may record the content of that communication, as well as the comments and responses you submit through surveys and feedback systems. If you or your child are involved in an incident at one of our clubs, we will record the details of the incident.
Payment details
We store your and other membership package and fee details in connection with your membership and any payments you make to us. If you pay your membership fees or other charges by direct debit, we will record your bank account details. If you pay by card for goods and services in our clubs, we collect your payment card details.
Your personal circumstances
If you provide us with proof of relocation, termination or medical condition under our cancellation or suspension policy, we will retain that information for our records.
Information we receive from third parties
If your membership is linked to your employer, your employer will provide us with your employee number. If you connect your mobile device to one of our devices in the club, we will automatically receive data from that device. If your device is registered with us, we may also receive usage data from the provider.
HOW WE USE YOUR PERSONAL INFORMATION
Legal basis for processing
If you are not a member, we will use the information you provide or collect based on our legitimate business interests and in accordance with this Privacy Policy and Website Terms of Use, unless otherwise stated. Additionally, if you are a Member, we will use the information you provide or collect in accordance with our Membership Terms and our agreement with you.
Contact and identification details
We use your contact details to respond to your inquiries, manage your reservations and contact you about our products and services that may be of interest to you (Including by email, phone or SMS where you have opted out of receiving this information where you consented). to us). electronic).
Additionally, when you become a member, we may register you for the Sansone Fitness & Combat Sports Club, set up and manage your membership account, administer our services in accordance with our Terms of Service, and contact you about changes to our facilities. We use your contact information to: , Fees and Membership Terms.
Session and device details
We use session and device details to manage access to our network, facilitate your use of our website, and notify you about your bookings and classes through our mobile app.
Payment details
We use your payment card details to collect payment for goods and services. We use your payment details to collect membership fees and other payments in accordance with our Terms of Use. To seek advice and actions regarding debt collection and assist in resolving disputes
Usage and attendance details
We use CCTV for crime prevention and detection, and for the health and safety of our guests, members and staff. We use website usage information to facilitate your browsing of the website.
The information you provide when you visit our spa is used to manage and notify you of your reservation.
We use Usage and Attendance Data to administer our booking policies and facility terms and conditions. To enhance your experience at our properties and customize our communications with you.
Correspondence and incidents
We use your feedback to improve our facilities and services and to help address your questions. We record details of incidents in order to comply with our obligations under the Health and Safety Act.
Details about your child
We use the information you provide about your child to ensure the health and safety of your child.
Your personal circumstances
We use the information you provide to us to administer our suspension or cancellation policy.
Call recordings
We use call recordings to monitor quality of service, investigate and resolve complaints, and detect, investigate and prevent crime (including fraud).
We may also use information that you provide to us or that we collect in the manner described to you when we collect your personal information.
SPECIAL CATEGORIES OF PERSONAL DATA
We may process your or your child's health information, for example, to ensure the safety of your child or to comply with our obligations under health and safety legislation. Where processing is to provide you with a service, we will always ask for your consent. If you do not consent to us receiving this information, you do not have to consent and you can change your mind at any time. However, this may prevent your child from participating in activities and classes.
SHARING YOUR INFORMATION WITH OTHERS
We respect your privacy and will not sell your data to third parties under any circumstances.
We may share information about you with the following third parties, who may use the information for the same purposes as us and as set forth below.
We share information with our agents, contractors and employees in the countries in which you are a member to manage your membership, account and products and services now or in the future offered to you .
We act as agents for other companies within the European Economic Area that are part of the same group of companies as Sansone Fitness & Combat Sports in order to administer your membership, account and the products and services offered to you now or hereafter. and may share information with employees. future.
We value your privacy and do not sell your information to any third parties under any circumstances.
We may give information about you to the following third parties, who may use it for the same purposes as us and also as set out below:
We share data with our agents, contractors and employees in the country where you are a member to administer your membership, your account, and any products and services provided to you now or in the future.
We may share data with agents and employees of any other companies in the European Economic Area in the same group of companies as Sansone Fitness & Combat Sports to administer your membership. We share your card and bank details with our secure payment providers to process card transactions and direct debit payments.
We share your contact details and preferences with mailing houses, our marketing agencies, systems providers and other distributors for the distribution of information to you.
We share contact and identification details with our media agents, search engine providers and social media platforms so that we can tailor our communications to the right audience. We may share attendance information with your employer or flexible benefits provider if your membership is regulated through them.
We may disclose your information to parties to whom we have delegated our rights and obligations under our contract with you if required or permitted by law. This includes sharing information with other companies and organizations for fraud prevention and credit risk reduction purposes. We share information with third parties who assist us in processing or administering our Services, or who provide advice or actions in connection with debt collection.
HOW LONG WE KEEP YOUR INFORMATION
We retain information you provide or collect only as long as necessary for the purpose for which it was collected. Below you will find detailed information for each category.
We will keep your contact details for a maximum of 4 years from your initial request. We record your communication preferences indefinitely and retain sufficient information to prevent unsolicited information from being sent to you in the future.
Your session and device details are retained for 24 hours so you don't have to log in again on the same day. We will keep in touch with you for up to 7 years in case you contact us again with the same subject.
If you are a member, we may collect your contact and identifying information, usage and attendance data, and personal status information during your membership period and for up to seven years after your membership ends so that we can answer your questions about your membership. hold If we have compelling reasons to retain certain information, we may retain certain information for an extended period of time.
We will keep in touch with you for up to 7 years after you leave the company in case you contact us again on the same subject. We will keep the details of the incident for three years from the date of the incident.
We retain payment details during membership and for seven years after opting out in accordance with the BACS Code of Conduct.
CCTV recordings are automatically deleted after 40 days and call recordings after 90 days, unless saved in connection with an investigation. In this case, we will keep it until the investigation is completed.
We do not store any data received from your wearable device.
YOUR RIGHTS
You have the right to request a copy of the personal information we hold about you or to correct the information we hold about you. We will get back to you within one month.
If you would like to know what personal information we hold about you, or if you would like to correct the information we hold about you, please write to us at the address below or contact us at info Send an email to info@sansone.co.uk and attach proof of your identity. (such as a copy of your passport or driver's license) and ask us to verify your personal information or correct the relevant information. You must provide us with sufficient information to make available the personal information you request so that we can identify it. We are not required to respond to your request until you provide the required information. We will contact you within one month of your request or, if you request further information about you, within one month of receiving that information.
You have the right to receive information in a portable electronic format. If you e-mail your request to the address we have on file, we will reply to you by e-mail to that address.
You have the right to ask us to erase your personal data under certain circumstances.
You have the right to request that we stop processing your personal data based on our legitimate interests. This does not apply to processing within the framework of our Conditions of Participation, such as payment processing. We may deny your request if we believe we have legitimate grounds to process your personal data, such as the defense of legal claims.
In certain circumstances, you have the right to request that we restrict the processing of your personal data, for example if we refuse your request to stop processing.
UPDATING YOUR MARKETING PREFERENCES
We use your personal information to provide you with marketing information about our products and services, such as newsletters, product updates, surveys, company announcements and invitations to events that may be of interest to you. There are cases.
You can opt out of receiving marketing communications at any time by clicking the unsubscribe link included in all electronic communications from us. You can also contact us by phone or email using the contact details on our website www.sansone.co.uk.
Please note that even if you opt-out of receiving marketing communications, we may still send you Service-related communications from time to time.
YOUR RIGHT TO COMPLAIN
If you are unsatisfied with how we process your personal data, please let us know your concerns in the first instance. See "Contact Us" below. If you are not satisfied with the way we have addressed your concern, please contact the Information Commissioner's Office (ICO) at ico.org.uk.
COOKIES
Cookies may be sent when you visit one of our websites or mobile applications. Cookies are small files that can be placed on the hard drive of your computer or mobile device for record-keeping purposes, which we use for a variety of purposes.
Cookies help us recognize you and notice the advertisements you see the next time you visit our website. This allows us to tailor the advertisements we serve to your preferences. For this purpose, we may use the services of third party ad servers.
Cookies allow us to generate anonymous statistics about your usage and usage of the Service or your browsing patterns. Third parties collect such data on our behalf to measure website performance. The information collected is aggregated for reporting purposes. No personal data is collected on this service. This service allows us to measure and improve the structure and usability of our website.
If you do not want us to use cookies, you can disable them in your web browser or reject to create them. If you don't know how to do this, you may need to contact your browser provider.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any such changes will be published on our website. If you continue to use our services after any changes to this Privacy Policy, the updated version will apply.
SECURITY AND LIABILITY
To comply with our data protection obligations, we use commercially reasonable security measures to protect your personal information from unauthorized access, misuse, alteration or loss. All payment transactions are encrypted using SSL technology.
Nothing in this policy in any way excludes or limits our liability for negligence resulting in death or personal injury, or for fraudulent misrepresentation.
Unfortunately, the transmission of information over the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our website.
ANY TRANSMISSION IS AT YOUR OWN RISK.
We are not liable to you for any loss or damage you may suffer or incur in connection with your use of our online services as a result of any event outside within our reasonable control, including the transmission of information, content, documents and data over the Internet and its interception and decryption by others.
We are not liable to you for any loss or damage you may suffer as a result of a distributed denial of service attack or any virus, Trojan horse, worm, logic bomb or any other material that is malicious or technologically harmful and could infect, contaminate or damage your computer equipment or computer programs, or corrupt the software, or corrupt or lose data , except in the case of our negligence. You should ensure that you are using the appropriate firewall and anti-virus software.
Although we have taken reasonable steps to ensure the accuracy, timeliness, accuracy and completeness of the information on our website, we do not verify, review, monitor, verify or endorse any information, content, documents or data collected or provided by third parties. third parties displayed or available on our website or on any third party websites or services that you may access from our website. We are not liable to you for any loss, damage or injury you may suffer or incur in connection with such information, content, materials or data. It is your responsibility to verify that this information, content, element or data is accurate, current, accurate and complete.
If your personal data is accessed by an unauthorized third party, we will not be liable for any direct or indirect damage caused by such unauthorized access.
Where we have provided you with a password that allows you to access certain parts of our website, you are responsible for keeping this password confidential. We ask that you do not share your password with anyone.
While we take all reasonable steps to ensure that our website continues to be available, it may occasionally become unavailable. This may be for reasons related to website maintenance or changes, or for reasons beyond our control. We are not responsible to you if the website is unavailable.
CONTACTING US
All questions, comments and requests regarding this privacy policy should be addressed to info@sansone.co.uk
Or by writing to: Sansone Fitness & Combat Sports, 86-90 East Barnet Road, EN48RQ